Here at Love Preserved we are happy to provide a 100% money back guaranteeĀ (including any P&P paid on both ordering and return of item) on any faulty items purchased. Simply return the item to us in its original condition and packaging within 7 working days of receipt.

Please note:

(1) Returned items should be unused and must be returned in their original packaging with all enclosed documentation.

(2) Any item that has a sealed packaging that has been opened will not be accepted as returnable unless faulty.

(3) The item is solely your responsibility until we receive it back. We would recommend for your own protection you return the parcel using a tracked delivery company that allows you to insure the contents of your package.

(4) Please attach a covering letter with any returned faulty item to include your order number, name, address and description of fault.

(5) Please also let us know if there is something else that tickles your fancy you would like to exchange for or if you would require a refund.

(6) All Returns to be sent to Unit 7 Keystone Court, Hallam Way, Whitehills Business Park, Blackpool, Lancashire, FY4 5NZ